đ Return and Refund Policy
Our clear and fair policy for returns and refunds
1. Return Eligibility
Products may be returned within 15 days of delivery in their original packaging and unused condition. Items must include all accessories, tags, and documentation for a valid return request.
2. Non-Returnable Items
Perishable goods, personal care products, digital downloads, gift cards, and customized items cannot be returned or exchanged unless they arrive damaged or defective upon delivery verification.
3. Return Process
To initiate a return, contact our customer support team with your order number and reason. We will provide a return authorization number and prepaid shipping label within two business days.
4. Refund Timeline
Refunds are processed within five to seven business days after we receive and inspect the returned item. The refund will be credited to your original payment method automatically.
5. Partial Refunds
Partial refunds may be granted for items showing signs of use, missing components, or returned after the standard return window. The refund amount will be determined after thorough inspection.
6. Exchange Policy
Exchanges are available for items of equal or lesser value within the return window. If the replacement costs more, you will be charged the difference during the exchange process.
7. Damaged or Defective
If you receive a damaged or defective product, please contact us within forty-eight hours with photos. We will arrange a free replacement or full refund including all shipping costs.
8. Shipping Costs
Return shipping costs are the customer's responsibility unless the return is due to our error. Free return shipping is provided for defective, damaged, or incorrectly shipped items only.
9. Late Returns
Returns received after the thirty-day window may be accepted at our discretion with a restocking fee of up to fifteen percent. Contact support to discuss late return options available.
10. Contact
For all return and refund inquiries, please email us at contact@onlineofferzonenow.com.